Website Terms & Conditions

 

Introduction

Hello!

This website, https://www.narayaniwellness.com.au/ is owned and operated by Narayani Wellness Pty Ltd. (ABN: 936 1258 9483), trading as Narayani Wellness (“we”, “us”, “our”).

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations. We care about making sure we both know where we stand. When you visit this website, use my services or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should cease using this website.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

 

General Disclaimer

On this website you will find blog posts, self-care guidance, guided meditations, and general information about human well-being. This information is provided for your education, entertainment, and personal development.

OUR RIGHTS & RESPONSIBILITIES

We take lots of care to provide valuable information, but we cannot be responsible for the use that you make of that information. Please be aware that the generalised information we provide is not a substitute for specialist advice tailored to your individual circumstances and personal situation.

We take our professional responsibilities very seriously. There is no professional relationship formed between us unless you explicitly choose to work with Narayani Wellness by purchasing our services and/or products.

Any testimonials and promised results we may display on this website are based on experiences and those of our previous clients. They are not guarantees that anyone else will achieve the same results.

We may modify information provided on this website at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

We would like you to consider the information you read on this website carefully. While we strongly believe in the truth of what we write and say, it is never the only option for guidance or action on your part. We ask you to always question the validity and resonance of our messages in relation to your own personal and professional values and experiences. Please consider the risks and benefits involved in applying any advice or ideas to your unique situation before acting on any information we provide.

We encourage you to always seek a range of balanced viewpoints by consulting with your own mentors, financial, legal, professional, medical & other support people as appropriate before adopting any new ideas, concepts, practices or advice into your life. You are always welcome to follow up your queries by contacting us if you are left feeling confused.

DOWNLOADS

On our website, we offer guided meditations and eBooks, and from time to time, may offer podcasts, videos, and other downloadable audios or videos for your interest and enjoyment. We take every care to ensure that these downloads are clean at the time they are uploaded. However, you must take precautions for your own safe use of technology. We are not responsible for any viruses or other damage that may inadvertently occur as a result of downloading material from this site.

EXTERNAL LINKS

In our blog articles, we cite, refer and link to other people’s work. This in no way makes us responsible for the content of those sites, or for how you perceive or interpret what you may read on our site or on any other site that we reference.

THIRD PARTY ADVERTISEMENTS

We do not display any third-party advertisements on our site, with the exception of an occasional acknowledgment for a product or service we use.

 

Disclaimer

This disclaimer relates to professional self-care services. Under this umbrella, we offer:

·       Medical program-based care with Dr. Fiona Enkelmann

·       Naturopathic program-based care with Naturopath Rachel Larrson

·       Naturopathic program-based care with Naturopath Lucy Mason

·       Naturopathic program-based care with Naturopath Karen Saunders

·       Shared care between Dr. Fiona Enkelmann and Naturopath Rachel Larrson, Naturopath Lucy Mason, or Naturopath Karen Saunders

·       Holistic skin care consultations with Naturopath Rachel Larrson

Our intention is to equip patients with the skills, resources, and practices they need to optimise their health using food as medicine, biochemistry, and emotion wellbeing.

OUR RESPONSIBILITY

·       All Narayani team members will treat all Members with courtesy and respect

·       To provide safe and appropriate integrative health care incorporating the Member’s values and preferred treatment approach

·       To provide education and clarification as required about treatments

To consent to the treatment philosophy and protocols provided by Narayani as set out in Part 4 of the Schedule.

 

Intellectual Property

COPYRIGHT

We are happy for you to share our work as long as you provide a reference to Narayani Wellness or a link back to our website. We don't claim to own the words, but we do feel it is polite to provide an acknowledgment when you are sharing or using our work for your own purposes. Similarly, we will do all we can to respect other’s copyright. If you feel that we may have shared something of yours without appropriate attribution, please let us know so we can amend the offending copy.

 

Payment Terms

FORMS OF PAYMENT

We accept debit or credit cards, and direct bank deposit / EFT.

SECURITY POLICY

We do not hold any of your credit card or banking details at Narayani Wellness, in the exception of storing them in your patient file for supplement sales, and program set-up. Our program payments are run through Stripe. The security of your payment information is governed by the policies of the relevant third-party service provider. You should familiarise yourself with their terms and conditions before trusting them with your sensitive account details.

 

Delivery of Services

We deliver our services face to face at one clinic in Melbourne:

Narayani Wellness @ The Urban Alchemist: 357 Nicholson Street Carlton North 3054

We also provide services online using Skype, or phone consultations.

If we cannot make a scheduled face-to-face or online session, we will provide you with at least 48 hours notice (except in rare emergencies). If you provide us with the same courtesy, we can reschedule without any penalty or additional payments.

You will need to fill out an intake form before your first session. It is part of the registration and payment process that you will complete in order to make your booking.

It is very important that you ensure you are in a comfortable, private space and that your children are being appropriately looked after for the duration of your session. Make this a sacred time for yourself, so you can deep dive into your life without distraction.

You will receive email confirmation when you book in which will include details of your session time, place and mode of connection. You will also get a reminder SMS notice 48 hours prior to your session.

 

Returns Policy

CHANGE OF MIND

We do not offer a refund for change of mind, so we encourage you to choose carefully when booking our services. Your commitment to the process is vital for your success. You may postpone your sessions for a maximum of three times if necessary, but you may not request a refund. All sessions must be used within the calendar year.

 

Consumer Guarantees

MINOR PROBLEM
Minor problems that may interfere with delivery of my services include:

·       problems with internet connection

·       disruption by family members, children or other distractions (yours or ours) that was not predicted

·       being late to a session (no more than once), or

·       temporary illness (yours or ours).

If a minor problem occurs, we will reschedule the session.

MAJOR PROBLEM

We do not promise any specific results. Your results will be unpredictable and unique to you. As a result, we do not offer refunds.

However, if a service needs to be cancelled due to long term illness or an emergency that prevents us rescheduling within a reasonable time, we may provide a full refund. This is entirely at our discretion and will be considered on a case by case basis.

If you do notify us that you wish to cancel your future sessions, you will be refunded for any sessions you have not used, minus the administration fees stated below.

A cancellation and administration fee will apply to cancel your subscription with us. The cancellation fee for a 3-month and 6-month Naturopathy program is $150. The cancellation fee for a 3-month and 6-month Team program is $300. The cancellation fee for a 3-month Medical intensive program is $300.

Our exceptions for terminating an agreement with a full refund, less the cancellation fee is by death or permanent disability.

 

Respectful Communication

Any communication through or on our website needs to be respectful to us and to others. We reserve the right to delete any comments we deem unacceptable, whether because they are rude, offensive or for any other reason, without notifying or engaging in discussion with the person making the comment.

We undertake to communicate respectfully with you, and we reserve the right to refuse to provide services to anyone who is not appropriately respectful in their communication with us.

 

Jurisdiction & Dispute Resolution

JURISDICTION

This agreement, and Narayani Wellness, are subject to the governing law of Victoria, Australia. 

NEGOTIATION

If you have any issue or complaint arising out of your use of this website or these terms and conditions, you agree to discuss it with us, and we both agree to make a genuine effort to resolve the dispute through negotiation and discussion.

MEDIATION

If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an accredited mediator. The mediator is to be appointed by agreement between us or, failing agreement within twenty-one (21) days of the first notification of the dispute, by the Victorian Small Business Commission, and if they cannot assist us, by the President of the Law Institute of Victoria. We agree to share the costs of mediation equally between us.

LITIGATION

We agree that neither of us may commence litigation, other than for urgent interlocutory relief, until we have first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the mediator, the potential for negotiation and mediation have been exhausted.